In addition, a Return Material Authorization (RMA) reference field, printed on the label and your invoice, is available to help you track the status of your return shipments.įedEx SmartPost ® Returns also offers a print return label solution. The FedEx Print Return Label also gives you flexibility - no charges are assessed until the label is used. Your customer can then apply this label to the package as needed and drop it off at the nearest FedEx drop-off location, schedule a pickup or include it with a regular scheduled pickup. You’ll receive an email notification when your invoice and download are ready in the Download Center.Use FedEx Ship Manager ® to create and print a return label, then include it either in the original shipment to your customer or in a separate correspondence. Download files will automatically be created as soon as the invoice is available in FedEx Billing Online. Use the Automatic Download option on the Search and Download Settings screen you’ll be prompted to select a download template and file type. You can save a few steps in the process for invoice downloads by signing up for automatic downloads. Saved Searches enables you to save time by entering the download criteria only once. Use the Saved Searches feature in the Search section to store and repeat use of customized download searches.You can select from criteria to ensure the download file is what you expect. For searches, your results will be displayed and available to download. Select from the various drop-down boxes and click Search or Download Data. You don't need a specific invoice number or tracking ID. Use the Search feature to find invoices that contain a particular service, are in a certain status or span a specified date range.Your results will be displayed and available to download. Enter the information and click Quick Search. Use the Quick Search feature if you know the specific item you need to find (i.e., invoice number, tracking ID and reference number).On this page are three important features that give you the power to search and download information you need. You will receive a confirmation email with a case number.Ĭlick on the Search/Downloads tab at the top of any page within FedEx Billing Online and select the New Search or Download option. front/back copy of a cleared check), the total amount of the payment, and the invoices the payment should be applied to. Please include as much detail on the payment as possible, including date of the payment, date it cleared the bank, documentation from the bank (i.e. If you have made a payment outside of FedEx Billing Online and the funds have been drawn from the account, but the invoices still show open, please reach out to our cash applications team.įor research on payments made not using EFT or credit card in FedEx Billing Online, please email In the subject line include the type of payment made, (i.e., if made through a third-party online banking service, subject line should be Online Banking). If the payment was done outside of FedEx Billing Online, the invoices will not show paid until the payment has been received and applied. Therefore, if the payment in question was scheduled and processed in FedEx Billing Online, information on that payment can be found by searching the Payment Reference number. Freight Bill, Audit and Pay Providers should demonstrate the ability to identify and electronically process all types of revenue transportation files: freight, parcel, duty and tax, and past due demands.įedEx Billing Online will display any invoice open for the respective account until it has been closed in the FedEx accounts receivable systems.The ability to support the EDI round trip process eliminates the handling of paper and increases accuracy and efficiency in the accounts receivable and payable processes. These capabilities are collectively referred to as the “EDI round trip process”. Freight Bill, Audit and Pay Providers should demonstrate the three basic EDI processing capabilities, which are electronic invoicing, electronic invoice adjustment submission, and electronic payment remittance.To protect confidential data such as shipping patterns, contract agreements, contact information, commodity descriptions, and other information that is transmitted or that could be derived from a data breach, customers should require proof of cybersecurity insurance with a minimal annual coverage of $10 million by an A rated provider. FedEx recommends the following criteria for customers seeking to use a Freight Bill, Audit and Pay Provider to audit their invoices, process payments and remit payment details, and manage disputes:
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